FAQs

 

Why Edgy Sips?

Because you need a little edge in your sip! On a serious note, Edgy Sips provides you with high quality drinkware and accessories that will last with constant use and is the perfect gift to pull at the heart strings of yourself or a loved one! We aim to provide excellent customer service to ensure a warm welcome to the Edgy Sips family!

 

Which shipping service is utilized for shipments?

We currently utilize UPS for our shipping service as we have experienced top-tier quality service to ensure customer orders arrive efficiently and with no damage. We have utilized UPS since our launch in 2020 and have had great success and satisfaction from our customers around the nation!

 

What is your Return Policy?

Due to the nature of our products, items are non-returnable. If there is any damage to your item(s) upon arrival, please be sure to reach out to us within 24 hours of your delivery notice date/time stamp with a complete description of the damage, along with photos to support the damage details, so we can handle this for you. If you have further concerns regarding a product after further use, such as fading, chipping, crack in lids, etc., please reach out to us via email at sales@edgysips.com with details of your concerns. We ask that you allow 1-2 business days for a response to your inquiry.

 

What should be done if my product arrives damaged?

While we assure you that your items will be safely and professionally secured for shipping, we have to account for instances where your item(s) may get broken during the shipping process. One thing to keep in mind is that your item is thoroughly inspected prior to shipment and packed to ensure safety during shipment. If your product arrives damaged, reach out to us immediately at sales@edgysips.com. You must report damage within 24 hours of the delivery notice per the tracking information. We ask that you include full view photos that show the damage clearly. Once this information is reviewed on our end, you will be provided with the option for a replacement. If a replacement isn’t available or you opt for a full refund, an order refund will be issued to you minus the shipping fee. If we are not notified within the 24 hour period as required, you will still have the option for a replacement within the 5 day window following the recorded delivery. However, if you opt for a refund, you will be provided with a partial 50% refund, minus the shipping fee.

 

What is your Refund Policy?

While refunds are rarely necessary as we pride ourselves in ensuring that customer concerns and issues that may arise are addressed quickly and efficiently, there may be a time where refunds are required as a last resort as items are non-returnable.

• If your product arrives damaged, we will review the details of the damage and proceed with addressing the reported damage by issuing a replacement item. If the item cannot be replaced, we will process a refund of your purchase, minus the shipping cost. Please note: You MUST report shipping damage within 24 hours of the recorded delivery date and time. No exceptions.

In the event that you simply do not want your product anymore, you can cancel your order within 24 hours of you placing it. There is a date and time stamp recorded with each order placed. No refunds will be issued after 24 hours of you placing your order due to the nature of products being made on demand and/or custom designed and your item(s) will be shipped to you.

In the event that you do not receive your delivery from the carrier, you must first reach out to the carrier regarding your missing shipment. This is the first step of the investigation. Once you have completed the investigation process with the carrier directly, reach out to us with the details of the investigation and claim details so we can address it on our end with the carrier, as well as work to replace your missing package.

 

How does the process work for Custom Design Drinkware Services?

The process begins one of two ways: an order or an inquiry. What does this mean?

If you would like to purchase a custom printed coffee mug, stemless wine glass, or stainless steel tumbler, you can simply add the Custom Drinkware option to your cart and include your custom design details in the Special Instructions box within the cart. If you have an image that you would like placed on your coffee mug or tumbler, reply to your Order Confirmation email with the image attached. This will ensure your image is properly routed to your order production details. Please refer to our Copyright Infringement Liability Notice.

If you would like a custom item outside of a custom printed coffee mug, stemless wine glass, or stainless steel tumbler or would like custom items in bulk, you can begin the process with an inquiry via email at sales@edgysips.com. We ask that you include the details of the custom item(s) you are seeking, quantity of items needed, and the date your items are needed if a specific date is applicable. Bulk pricing is available for quantities of 25 or more.

 

Step 1: Order placed on website or inquiry via email with paid invoice.

Step 2: 2-3 Proofs provided via email within 48 business hours of order submitted or date of invoice paid.

Step 3: Customer review of proof (selection of proof + any edit requests) within 48 hours of receipt. Please note that if we do not receive a proof approval within the 48 hour time frame, a proof will be selected for you and the order will proceed to fulfillment, unless discussed otherwise.

Step 4: Order fulfillment begins.

 

How can I contact Edgy Sips regarding my order?

Great question! You can contact us by replying to your order confirmation email or directly at sales@edgysips.com. Please be sure to include your order number in the subject line for any direct communications outside of a reply to your order confirmation email.

 

Can I purchase in bulk?

Yes, you definitely can! You can simply reach out to us via email at sales@edgysips.com to request a bulk order and we will handle it from there. Bulk discount pricing is available for quantities of 25 or more. Inquire for more details.

 

Are all drinkware designs made to order?

In most cases, yes they are. For designs listed on the website, there may be limited stock available and ready for immediate shipment. However, during an influx of orders, glasses will be made to order and complete within 48-72 hours.

Can I cancel my order?

You are able to cancel your order within 24 hours from the time your order is placed. While this may seem to be a swift and strict cut-off time, this allows us to keep our processes in order to ensure we provide high quality service! To submit your cancellation request, simply reply to your order confirmation email with "CANCELLATION REQUEST".

Can I get a refund if I don’t like my glass?

Unfortunately, due to the customization and hygiene nature of our products, all orders are non-refundable after the Order Cancellation Period. To review, you can cancel an order within 24 hours of the date and time the your order is placed. Orders are date and time-stamped within our system. This is the ONLY way you are able to get a refund. If you do not cancel by the cut-off time, your order will be completed and fulfilled for you.

Do you have custom wholesale ordering options?

Yes, we do! For custom wholesale orders (business resale, events, etc.), we require a minimum order of 25 or more glasses. Pricing starts at $7.00 per glass and will increase based on the complexity of the requested design. To inquire about custom wholesale ordering options, please email us directly at sales@edgysips.com today!

What if I want a design that isn’t an option on your website?

This is no problem at all! Simply email us directly at sales@edgysips.com to inquire about the design or statement that you are looking to get on a glass and we will provide you with a quote and invoice once you have confirmed and approved the final design.

 

Any further questions that weren't answered here? We welcome you to reach out to us directly!